1 Which of these best protects data integrity? A Regular backups and verified restores B Using one password for everything C Ignoring antivirus alerts D Never updating software
2 What is software? A Physical parts of a computer B A set of instructions that tells the computer what to do C A type of hardware D An input device
3 What does IP stand for in the context of computer networks? A Internet Provider B Internal Protocol C Internet Protocol D Information Protocol
4 Which OSI layer is closest to the user and provides network services to applications? A Application layer B Presentation layer C Session layer D Transport layer
5 Which of the following is a backup software? A Norton Backup B MS Excel C Adobe Illustrator D Windows
6 Which program manages computer hardware and provides a platform for applications? A Word processor B Spreadsheet C Operating system D Graphic design software
7 Which of the following is a resource for troubleshooting? A Online forums and technical documentation B Ignoring error messages C Guessing randomly without testing D Avoiding user manuals
8 In half-duplex communication, data can: A Flow in both directions at the same time B Flow in only one direction C Flow in both directions but not at the same time D Not flow at all
9 Which of the following is an example of a word processing software? A Microsoft Word B Microsoft Excel C Windows D Disk cleanup
10 Disk cleanup is used to: A Remove unnecessary files from the disk B Create a backup of files C Compress files D Design graphics
11 During hardware maintenance, why should components be handled with care? A To avoid static and physical damage B To make them heavier C To waste more time D To void all warranties
12 What type of software is a file compression tool? A System software B Application software C Utility program D Programming language
13 Which of the following is NOT a system software? A Operating system B Utility program C Device driver D MS Excel
14 Which of the following is key to network security? A Sharing passwords with everyone B Using antivirus software C Disabling firewalls D Using weak passwords
15 Which software is designed to perform specific tasks for the user? A System software B Application software C Utility software D Firmware
16 Which of the following is an example of utility software? A MS Word B MS Excel C Disk cleanup D Adobe Photoshop
17 Regular software maintenance includes: A Installing updates and removing unused programs B Removing the CPU fan C Using a magnet near the hard disk D Never shutting down the computer
18 Which software is used to make a copy of data to protect it from loss? A Backup software B Disk cleanup C File compression tool D Word processing software
19 What is the first step in the systematic process of troubleshooting a computer system? A Identify the problem B Implement the solution C Document findings D Replace the hardware
20 What is the benefit of sharing troubleshooting knowledge with others? A It creates more problems B It helps everyone solve issues faster C It hides solutions from colleagues D It increases downtime
21 What should you do first when you encounter a computer problem? A Replace the hard disk B Identify the problem C Reinstall the operating system D Buy a new computer
22 Which activity is part of establishing a plan of action in troubleshooting? A Guessing without any testing B Deciding the steps and resources needed to fix the problem C Ignoring the root cause D Deleting all user files
23 Which of the following is a common software-related issue? A Application crashes frequently B Loose RAM module C Broken monitor screen D Faulty power supply
24 Which of the following is a type of software? A System software B Application software C Both A and B D None of the above
25 Utility programs are a part of which software category? A System software B Application software C Programming software D None of the above