1 Why is maintaining a safe workspace important in a computer lab? A To increase the chance of accidents B To prevent damage to equipment and injury to users C To make the room look empty D To stop all maintenance work
2 How does keeping software updated help a computer system? A It removes the need for backups B It fixes bugs and improves security C It guarantees no hardware failure D It makes the computer heavier
3 Freeing up disk space helps to: A Improve system performance B Increase dust inside the case C Make the monitor bigger D Remove the need for backups
4 During hardware maintenance, why should components be handled with care? A To avoid static and physical damage B To make them heavier C To waste more time D To void all warranties
5 Which method is used for managing storage space on a computer? A Deleting temporary files B Installing more RAM C Replacing the monitor D Updating the BIOS
6 What is the purpose of testing a theory in troubleshooting? A To confirm the probable cause B To create new software C To delete all files D To increase internet speed
7 What is a recommended data backup method? A Storing all data on the same hard drive B Using cloud storage or external drives C Never creating backups D Keeping only one copy of important files
8 Which of the following is a method for data backup? A Using cloud storage B Deleting files C Formatting the hard drive D Shutting down the computer
9 What does documenting findings in troubleshooting help with? A Making the computer slower B Avoiding future problems C Increasing hardware cost D Deleting important files
10 What is the first step in the systematic troubleshooting process? A Identify the problem B Test the theory C Document findings D Implement the solution
11 Which is a good practice for maintaining software? A Never updating software B Regularly installing updates and patches C Using pirated software D Disabling automatic updates permanently
12 What does 'restarting' a computer typically help with? A Permanently deleting files B Resolving temporary software glitches C Increasing hard disk space D Upgrading the CPU
13 Which of these is a good method of data backup? A Copying data to an external drive or cloud B Keeping all data only on one hard disk C Deleting data regularly D Shutting down the computer daily
14 How does effective troubleshooting help in ensuring data integrity? A By deleting important files regularly B By preventing data loss and corruption C By sharing passwords openly D By ignoring backups
15 Troubleshooting helps in preventing downtime, which means: A Reducing the time a system stays unavailable B Increasing the number of breakdowns C Slowing down repairs D Stopping all backups
16 What should you do before replacing a hardware component? A Turn off and unplug the computer B Keep the computer running C Ignore safety precautions D Use wet hands
17 What is the main purpose of documenting findings, actions, and outcomes after troubleshooting? A To make future troubleshooting easier and share knowledge B To increase the computer's processing speed C To replace the need for regular backups D To prevent the computer from restarting
18 Which is the first step in the systematic troubleshooting process? A Identify the problem B Replace the hardware C Document the findings D Restart the computer
19 What is a good practice before shutting down a computer at the end of the day? A Save work and close open programs properly B Pull the power plug out suddenly C Leave many programs open forever D Delete the operating system files
20 Which strategy can help manage storage space? A Deleting temporary and unnecessary files B Installing more software without removing old ones C Avoiding disk cleanup D Saving large files on the desktop
21 What is the purpose of establishing a plan of action in troubleshooting? A To resolve the problem systematically B To ignore the problem C To increase the problem D To delay the solution
22 Proper shutdown of a computer helps to: A Prevent data loss and hardware damage B Increase power usage C Make the screen brighter D Slow down startup
23 Why is data backup important for troubleshooting? A It helps recover data if a solution fails B It increases hard disk space C It slows down the computer D It removes viruses automatically
24 What is a simple first step when a computer stops responding but is still on? A Open the case and remove all parts B Try restarting or shutting down the computer properly C Install a new operating system immediately D Buy a new computer
25 What does data backup mean? A Making a copy of important data B Deleting old files C Increasing RAM size D Changing the monitor